Remote Computer Support
ABOUT US
What you should know about remote support
During your appointment, one of our qualified geeks will connect to your desktop, laptop or electronic device through the internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times.
At any point of the process you can ask us technical questions and we’ll be happy to answer them. The whole process is completely safe, we’ll never ask for email passwords etc, and our remote support is uninstalled after the session, effectively removing our access once the repair is finished.
CONNECT
How to get Remote Support
Maybe you’re time poor, have a deadline, or maybe having a visit from an onsite technician is simply impractical.
Call Us
Step 1: Call us on 07 3711 5377 or use the booking form (to book for a later time)
Click the link
Step 2: Click the remote support button to add the Quick Support application to your desktop screen.
We Connect
Step 3: We then connect to your device and get the problem fixed while you watch and guide our every move.
So how do I get remote IT support?
Call Us
Step 1: Call us on 07 3711 5377 or use the booking form (to book for a later time) to begin your remote support session.
Click The Link
Step 2: click this link OR the any remote support button to add the Quick Support application to your desktop screen.
We Connect
Step 3: We then connect to your device and get the problem fixed while you watch and guide our every move.
Fast. We can provide remote IT support at short notice, as there is no travel time required.
Simple. We guide you step-by-step through the quick and easy process.
Secure. All your data is safe and secure, and any passwords are reset after the remote support session.
Flexible. Travelling interstate or overseas? No problem. We can provide tech support on-the-go.
Quick turnaround. No need to take your computer to a physical computer shop and wait days for your issue to be resolved.
Time-saving. Most remote support issues are solved within 15 minutes.